Joanne is a Broker Support Manger with over 11 years of experience at Norton and a strong background in underwriting. Her in-depth understanding of lender criteria, case packaging and financial services processes makes her a trusted point of contact for brokers seeking clear, accurate guidance on complex cases.
Known for her analytical approach, Joanne excels at assessing lead quality, identifying potential challenges early, and helping brokers structure cases that are more likely to progress smoothly through underwriting. She is committed to delivering the right outcome for every enquiry and is recognised for her reliability, attention to detail and consistent focus on customer service.
Outside of work, Joanne enjoys dining out, spending quality time with her daughter, and, as anyone in the office will tell you — she’s rarely seen without a good brew in hand!